Dear Buyer, Thank you for your feedback. Regarding this order, the case has already been reviewed by Alibaba.com, and a final decision has been issued after examining the transaction records and the supporting documents provided by both parties. Throughout the order process, we fulfilled the order according to the agreed specifications, quantity, and transaction terms, and we fully cooperated with the platform’s investigation. We regret that this transaction did not meet your expectations. However, the platform has already made a clear determination based on the available evidence. If you still have any specific concerns regarding the order, please feel free to contact us through the Alibaba order communication channel. We remain willing to communicate based on the facts and work toward a reasonable understanding.

Thank you for providing your valuable feedback. We would like to take this opportunity to clarify that the samples themselves are provided completely free of charge; you incur no product costs whatsoever, and your only expense is the actual shipping fee required to deliver the samples to you. We sincerely apologize that the samples did not fully meet your expectations. We highly value the opinions and suggestions of every customer, and we have already issued a full refund for this order—including the shipping costs—in the hope that this will help to compensate for any inconvenience you may have experienced. We are truly grateful for the opportunity to work with you. We take your feedback very seriously and remain committed to continuously improving both our product quality and our service processes. Should you have any further questions or requirements, please do not hesitate to contact us directly at any time. Thank you once again for your understanding and support!